At solatpk, your privacy is not a footnote — it is a fundamental part of how we operate. This policy explains exactly what information we collect from Pakistani members, why we collect it, how we use it, and the strong technical and organisational measures we have in place to keep it safe.
Six things every solatpk member in Pakistan should know about how we handle your data
solatpk does not sell your personal information to third-party advertisers, data brokers, or any other commercial parties. Period. Your contact details, CNIC, and transaction history stay within solatpk and its directly authorised service partners only.
Every page of solatpk.app is served over HTTPS with 256-bit SSL encryption. All data transmitted between your device and our servers — whether it is your login, a deposit, or a live bet — is encrypted in transit and cannot be intercepted in readable form.
solatpk applies a data minimisation principle. We collect only the information that is genuinely necessary to operate your account, process your transactions, verify your identity, and keep the platform secure. If we do not need it, we do not collect it.
solatpk members can request access to their personal data, ask for corrections, request deletion of non-essential data, or withdraw consent for specific uses — all by emailing support@solatpk.app. We process such requests within 30 days.
Where solatpk shares data with third parties — for example, payment processors like Easypaisa or JazzCash — it is strictly for the purpose of completing a transaction. We require all third-party partners to apply data protection standards equivalent to our own.
If solatpk makes a material change to this Privacy Policy, registered members will be notified by email before the change takes effect. We will not apply significant new uses of your data without giving you the opportunity to review and, where relevant, object.
This Privacy Policy ("Policy") explains how solatpk ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal information of individuals ("Members", "you") who register for or use solatpk's services at solatpk.app. solatpk is committed to handling personal data responsibly and transparently, in line with applicable data protection standards.
By creating an account on solatpk or by continuing to use the platform, you acknowledge that you have read this Policy and consent to the data practices described herein. This Policy forms part of solatpk's overall member agreement alongside the Terms and Conditions and the Responsible Gaming Policy.
solatpk operates in and primarily serves members located in Pakistan. If you are accessing solatpk from outside Pakistan, please be aware that different data protection laws may apply in your jurisdiction, and your use of the platform indicates your acceptance of the practices described in this Policy as it stands.
Plain English Summary: solatpk collects personal information because operating a real-money gaming platform requires it — for identity verification, payment processing, and keeping accounts secure. We use your data only for running the platform and improving your experience. We do not sell it, and we protect it seriously.
solatpk collects information in several ways: directly from you when you register or use the platform, automatically as you interact with the platform, and from third parties such as payment processors during the course of transactions.
When you access solatpk, our systems automatically collect certain technical information including: your IP address, browser type and version, device type and operating system, the pages you visit on solatpk, the time and duration of your visits, and your in-platform activity such as bets placed, games played, and deposit/withdrawal actions. This information is used for security monitoring, fraud prevention, technical troubleshooting, and improving platform performance.
solatpk may receive confirmation data from payment processors (such as Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners) when you make a deposit or withdrawal. This information is used solely to reconcile transactions and confirm payments. solatpk does not receive your full wallet PIN, bank password, or full card number from any payment partner.
solatpk uses the personal data it collects for the following specific purposes. We will not use your data for any purpose not listed here without notifying you first and, where consent is required, obtaining it.
solatpk processes personal data on the following legal grounds depending on the specific purpose:
solatpk does not sell, rent, or trade your personal information. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
To process your deposits and withdrawals, solatpk shares necessary transaction data with payment partners including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard networks. These partners are bound by their own data protection obligations and by contractual commitments to solatpk limiting their use of your data.
solatpk uses third-party identity verification services to confirm CNIC authenticity and perform age verification. These providers receive only the information necessary for verification and are prohibited from using it for any other purpose.
solatpk may share data with fraud prevention platforms and cybersecurity services that help identify and block suspicious activity. Such sharing is strictly limited to data necessary for the security function.
solatpk will disclose personal data to law enforcement, regulatory authorities, or courts when legally required to do so by a valid legal process. solatpk will make reasonable efforts to notify affected members of such disclosures unless prohibited by law from doing so.
In the event that solatpk undergoes a merger, acquisition, or sale of assets, member data may be transferred to the successor entity subject to the same privacy protections described in this Policy. Members will be notified of any such transfer and given the opportunity to close their accounts if they do not wish their data to be transferred.
No Marketing Data Sales: solatpk will never sell your contact details, betting history, or any other personal information to third-party advertisers or data brokers. This is a firm commitment, not conditional on circumstances.
solatpk uses cookies and similar technologies to operate the platform effectively. A cookie is a small file stored on your device when you visit a website. solatpk uses the following types:
You can manage cookie preferences through your browser settings. Blocking certain cookies may affect your ability to use some features of solatpk, including the live casino and in-play betting sections.
solatpk retains personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specific retention periods include:
When data is no longer required for any lawful purpose, solatpk will securely delete or anonymise it. Deletion requests from members will be processed after all applicable retention periods have elapsed.
solatpk takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration.
How strong our protections are across key data security dimensions
solatpk's servers are hosted in secure, access-controlled data centres with physical security monitoring and redundant power systems.
Only authorised solatpk staff can access personal member data, and only to the extent required for their specific role. All access is logged and audited.
All solatpk account logins and significant actions including withdrawals are protected by one-time password (OTP) verification sent to your registered mobile number.
solatpk conducts independent security audits and penetration tests on a regular basis. Identified vulnerabilities are remediated on a priority basis.
As a solatpk member and as an individual whose personal data we process, you have the following rights. You can exercise any of these rights by contacting us at support@solatpk.app.
Request a copy of the personal data solatpk holds about you. We will provide this within 30 days of your request, free of charge for the first request each year.
If any personal data solatpk holds about you is inaccurate or incomplete, you have the right to request a correction. We will update records within 14 days.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Ask solatpk to restrict processing of your data in certain circumstances — for example, while you dispute the accuracy of data we hold about you.
Request your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose.
Where solatpk processes your data based on consent — such as for marketing communications — you can withdraw that consent at any time via your account settings or by emailing us.
solatpk is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If you believe that a minor has registered or is using a solatpk account, please contact us immediately at support@solatpk.app. Upon confirmation that an account holder is under 18, we will immediately suspend the account, refund any deposits made, and permanently delete all associated data.
Parents and Guardians: We strongly encourage the use of parental controls on shared devices to prevent minors from accessing gambling platforms including solatpk. If you are concerned about a minor's access, please contact us immediately. We take all such reports seriously and act on them without delay.
solatpk may send you promotional communications including bonus offers, new game announcements, and platform updates. We will only do this if you have opted in to receive such communications at the time of registration or subsequently through your account settings.
You can opt out of marketing communications at any time by:
Opting out of marketing communications does not affect solatpk's ability to send you essential service communications such as transaction confirmations, security alerts, or account status notifications. Those are sent regardless of marketing preferences because they are necessary for the operation of your account.
solatpk's primary operations are focused on Pakistan. However, some of our third-party service providers — including hosting infrastructure, payment processing networks, and identity verification services — may process data in data centres located outside Pakistan. Where such transfers occur, solatpk ensures that appropriate contractual safeguards are in place to maintain a level of data protection equivalent to that described in this Policy.
By using solatpk, you acknowledge that your data may be transferred to and processed in countries other than Pakistan as part of the normal operation of the platform. If you have concerns about any specific transfer, please contact us at support@solatpk.app and we will provide information about the specific safeguards in place.
solatpk reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent update is displayed at the top of this page and in the hero section above.
When material changes are made to this Policy — meaning changes that affect how we collect, use, or share your personal data in ways that go beyond what was previously described — solatpk will:
Your continued use of solatpk after the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using solatpk and contact us to close your account in accordance with the process described in our Terms and Conditions.
If you have any questions, concerns, or requests relating to your personal data and how solatpk handles it, our dedicated support team is available to help. All privacy-related enquiries are handled with priority.
Privacy Enquiries: support@solatpk.app
Subject Line for Privacy Requests: "Privacy Request — [Your Account Username]"
Response Time: We aim to respond to all privacy-related requests within 5 business days, and to complete all data subject requests within 30 days.
Live Chat: Available on solatpk when logged in — ask for the privacy team.
solatpk takes all privacy complaints seriously. If you believe that solatpk has mishandled your personal data and we have failed to resolve your concern to your satisfaction, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.